Terms of service
Article 1: General
1.1 In these General Terms and Conditions, the following definitions apply: ‘Levonti’ or ‘Levonti.com Internet-Shop’: Levonti; customer: the (potential) customer of goods and/or services from Levonti; ‘confirmation’: the acknowledgment of receipt, as described in articles 2.2 and 3.1; ‘General Terms and Conditions’: these General Terms and Conditions.
1.2 These General Terms and Conditions apply to all offers, orders, and agreements of Levonti. By entering into an agreement between the customer and Levonti through the procedure outlined in these General Terms and Conditions, the customer explicitly accepts these conditions.
1.3 All rights and claims stipulated in these General Terms and Conditions, and in any further agreements made on behalf of Levonti, are equally stipulated for the benefit of intermediaries and other third parties engaged by Levonti.
1.4 Deviations from these General Terms and Conditions are only valid if expressly agreed upon in writing with Levonti.
1.5 If any provision(s) of these General Terms and Conditions are found to be null and void or are declared void, the remaining provisions of these General Terms and Conditions shall remain in full force. Levonti and the customer shall then consult to agree on new provision(s) to replace the null or void provision(s), taking into account the purpose and scope of the null or void provision(s) as much as possible.
1.6 Levonti reserves the right to modify these General Terms and Conditions and the content of the Levonti website at any time.
Article 2: Offers & Agreements
2.1 All offers made on the Levonti website are non-binding, even if they contain an acceptance period. Levonti reserves the right to withdraw offers at any time. All offers are subject to availability. Price changes are reserved at all times.
2.2 An agreement between Levonti and the customer is established after the customer:
places an order on the Levonti website by completing and correctly filling out the order form on the Levonti website;
clicks on the 'Checkout' icon on the Levonti website;
subsequently confirms that the information provided by the customer is correct and processes the customer's payment by clicking on the 'Submit Order' icon on the Levonti website,
receives a confirmation from Levonti at the customer's email address confirming that Levonti has received the customer's order (the confirmation of receipt).
2.3 The agreement contains all agreements made between the customer and Levonti and replaces all previous agreements, arrangements, and/or agreements between the customer and Levonti.
2.4 Levonti's administration serves, unless proven otherwise, as evidence of the orders given to Levonti by the customer and the payments made by the customer, as well as the deliveries made by Levonti. Levonti acknowledges that electronic communication can serve as evidence. By accepting the General Terms and Conditions, the customer also acknowledges this.
2.5 The confirmation of receipt includes, at least, the following information:
a description of the product purchased by the customer and the quantity of products purchased by the customer;
the price of the product;
customer details such as name, customer number, residential address, address where the product will be sent, billing address (if different from the customer's residential address and/or delivery address), and email address and phone number of the customer;
the order number of the agreement;
the email address and/or phone number of Levonti, where the customer can inquire about the order.
Article 3: Prices & Payment
3.1 All prices for the offered goods are in Euros and include VAT and other government-imposed levies, and exclude handling and shipping costs unless otherwise stated or agreed upon in writing.
3.2 All invoices must be paid by the customer, without any discount or compensation, within 7 working days from the invoice date, unless otherwise agreed in writing.
3.3 In case the payment term is exceeded, Levonti is entitled to charge the customer interest from the due date of the invoice, where a part of a month is counted as a whole month. In case of exceeding the payment term, a reminder will be sent by Levonti.
3.4 If, even after sending the reminder, the customer has not paid, not fully paid, or not paid by the due date stated in the reminder, Levonti has the right to charge the customer extrajudicial (collection) costs. The customer is also obliged to pay the actual legal costs incurred, to the extent that any legal cost award is lower than the extrajudicial (collection) costs.
3.5 If the customer fails to comply with the agreed payment terms, Levonti is entitled to terminate the agreement with the customer immediately out of court or suspend its obligations, and may also refuse the customer access to the Levonti system without giving any reasons.
Article 4: Deliveries
4.1 Deliveries are made exclusively within Belgium, unless otherwise indicated on the Levonti website.
4.2 The delivery time is normally a maximum of 15 working days, unless stated otherwise on the Levonti website. The delivery times are indicative and not considered strict deadlines.
4.3 The delivery period for the product is a maximum of 30 working days or as much shorter as determined in the agreement between the customer and Levonti.
4.4 If the agreed delivery period, for any reason, is exceeded by Levonti, Levonti will immediately notify the customer in writing (via email). In that case, the customer has the right to terminate the agreement with Levonti by notifying Levonti in writing (via email).
4.5 Any payments already made by the customer in the context of the aforementioned article will be refunded to the customer as soon as possible but no later than 14 working days after Levonti has received the customer's request for termination of the agreement, as mentioned in article 4.4.
4.6 The delivery times specified by Levonti will never be considered strict deadlines unless expressly agreed otherwise.
4.7 Delivery takes place at the place and time when the goods are ready for dispatch to the customer.
4.8 Levonti reserves the right to make partial deliveries to the customer, so that an order is shipped in two or more shipments.
Article 5: Force Majeure and/or Special Circumstances
5.1 Levonti is not obliged to fulfill any obligation to the customer if Levonti is hindered from doing so due to circumstances beyond its control, not due to its fault, nor for its account according to law, legal act, or generally accepted views.
5.2 Circumstances within the meaning of article 5.1 include business disruptions, disruptions in energy or material supply, transport delays, strikes, and non or not timely delivery by suppliers.
Article 6: Retention of Title
6.1 All goods delivered to the customer remain the property of Levonti until all amounts owed by the customer for the goods delivered under the agreement are fully paid to Levonti.
Article 7: Risk
7.1 The risk during the transport of the product ordered by the customer is for Levonti. At the time of delivery of the product, or the time that can reasonably be considered as delivery, the risk of the product passes to the customer, except for liabilities that cannot be excluded
by Levonti under the law.
Article 8: Intellectual and Industrial Property Rights
8.1 The customer must fully and unconditionally respect all intellectual and industrial property rights resting on the goods delivered by Levonti.
8.2 Levonti does not guarantee that the goods delivered to the customer do not infringe any intellectual and/or industrial property rights of third parties and accepts no liability in the event of any claim by third parties based on the allegation that a good delivered by Levonti infringes any right of a third party.
Article 9: Orders/Communication
9.1 Levonti is not liable in any way for misunderstandings, damage, delays, or unclear communication of orders and messages as a result of the use of the internet or any other means of communication in the traffic between the customer and Levonti, or between Levonti and third parties, insofar as it relates to the relationship between the customer and Levonti.
Article 10: Cooling-off Period
10.1 After the customer has received the ordered product, the customer has the authority to dissolve the underlying agreement with Levonti within 14 days after receiving this product. The customer is not required to provide a reason for this.
10.2 If the customer wishes to dissolve the agreement in accordance with article 10.1 of these terms and conditions, the customer must notify Levonti in writing (via email). In this case, the customer must send the product - after consultation with Levonti - to a return address determined by Levonti. In this case, the customer must bear the costs and risk of shipping.
10.3 If the customer has already made any payments at the time the customer has revoked the agreement with Levonti pursuant to article 10.1. and 10.2 of these General Terms and Conditions, Levonti will refund these payments to the customer within 10 working days after Levonti has received the product returned by the customer.
10.4 Levonti reserves the right to refuse returned products or to credit only part of the amount already paid if there is suspicion that the product has already been opened, used, or damaged by the fault of the customer (other than that of Levonti or the supplier of the product).
10.5 If a product is returned that, in the opinion of Levonti, has suffered damage due to an act or omission of the customer or is otherwise at the risk of the customer, Levonti will inform the customer of this in writing (via email). Levonti has the right to deduct the depreciation of the product as a result of this damage from the amount to be refunded to the customer.
Article 11: Guarantees
11.1 The products delivered by Levonti come with a warranty. This is the warranty as determined by the manufacturer on its products. This warranty does not affect the customer's rights arising from the law.
Article 12: Complaints Procedure
12.1 All complaints regarding delivery, quality, nature of the product, or any other complaint, will be taken seriously by Levonti.
12.2 The customer must report a complaint to Levonti through the contact form.
12.3 Levonti will try to resolve the complaint within 10 working days. Levonti will inform the customer in writing (via email) about this.
Article 13: Personal Data
13.1 Personal data entered by the customer will be included in a file. These data will be used for the execution of the customer's order.
13.2 Unless the customer has indicated that the customer does not appreciate this, the customer's data will be included in a central file of Levonti. These data will be used to keep the customer fully up to date on the affairs and services of Levonti. The processing of the customer's data will take place in accordance with applicable laws and regulations.
13.3 The customer can obtain access to the data that Levonti has recorded about the person of the customer in the file of Levonti. The customer is entitled to demand a change in the data if this data is incorrect.
Article 14: Disputes
14.1 Belgian law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.
1.1 In these General Terms and Conditions, the following definitions apply: ‘Levonti’ or ‘Levonti.com Internet-Shop’: Levonti; customer: the (potential) customer of goods and/or services from Levonti; ‘confirmation’: the acknowledgment of receipt, as described in articles 2.2 and 3.1; ‘General Terms and Conditions’: these General Terms and Conditions.
1.2 These General Terms and Conditions apply to all offers, orders, and agreements of Levonti. By entering into an agreement between the customer and Levonti through the procedure outlined in these General Terms and Conditions, the customer explicitly accepts these conditions.
1.3 All rights and claims stipulated in these General Terms and Conditions, and in any further agreements made on behalf of Levonti, are equally stipulated for the benefit of intermediaries and other third parties engaged by Levonti.
1.4 Deviations from these General Terms and Conditions are only valid if expressly agreed upon in writing with Levonti.
1.5 If any provision(s) of these General Terms and Conditions are found to be null and void or are declared void, the remaining provisions of these General Terms and Conditions shall remain in full force. Levonti and the customer shall then consult to agree on new provision(s) to replace the null or void provision(s), taking into account the purpose and scope of the null or void provision(s) as much as possible.
1.6 Levonti reserves the right to modify these General Terms and Conditions and the content of the Levonti website at any time.
Article 2: Offers & Agreements
2.1 All offers made on the Levonti website are non-binding, even if they contain an acceptance period. Levonti reserves the right to withdraw offers at any time. All offers are subject to availability. Price changes are reserved at all times.
2.2 An agreement between Levonti and the customer is established after the customer:
places an order on the Levonti website by completing and correctly filling out the order form on the Levonti website;
clicks on the 'Checkout' icon on the Levonti website;
subsequently confirms that the information provided by the customer is correct and processes the customer's payment by clicking on the 'Submit Order' icon on the Levonti website,
receives a confirmation from Levonti at the customer's email address confirming that Levonti has received the customer's order (the confirmation of receipt).
2.3 The agreement contains all agreements made between the customer and Levonti and replaces all previous agreements, arrangements, and/or agreements between the customer and Levonti.
2.4 Levonti's administration serves, unless proven otherwise, as evidence of the orders given to Levonti by the customer and the payments made by the customer, as well as the deliveries made by Levonti. Levonti acknowledges that electronic communication can serve as evidence. By accepting the General Terms and Conditions, the customer also acknowledges this.
2.5 The confirmation of receipt includes, at least, the following information:
a description of the product purchased by the customer and the quantity of products purchased by the customer;
the price of the product;
customer details such as name, customer number, residential address, address where the product will be sent, billing address (if different from the customer's residential address and/or delivery address), and email address and phone number of the customer;
the order number of the agreement;
the email address and/or phone number of Levonti, where the customer can inquire about the order.
Article 3: Prices & Payment
3.1 All prices for the offered goods are in Euros and include VAT and other government-imposed levies, and exclude handling and shipping costs unless otherwise stated or agreed upon in writing.
3.2 All invoices must be paid by the customer, without any discount or compensation, within 7 working days from the invoice date, unless otherwise agreed in writing.
3.3 In case the payment term is exceeded, Levonti is entitled to charge the customer interest from the due date of the invoice, where a part of a month is counted as a whole month. In case of exceeding the payment term, a reminder will be sent by Levonti.
3.4 If, even after sending the reminder, the customer has not paid, not fully paid, or not paid by the due date stated in the reminder, Levonti has the right to charge the customer extrajudicial (collection) costs. The customer is also obliged to pay the actual legal costs incurred, to the extent that any legal cost award is lower than the extrajudicial (collection) costs.
3.5 If the customer fails to comply with the agreed payment terms, Levonti is entitled to terminate the agreement with the customer immediately out of court or suspend its obligations, and may also refuse the customer access to the Levonti system without giving any reasons.
Article 4: Deliveries
4.1 Deliveries are made exclusively within Belgium, unless otherwise indicated on the Levonti website.
4.2 The delivery time is normally a maximum of 15 working days, unless stated otherwise on the Levonti website. The delivery times are indicative and not considered strict deadlines.
4.3 The delivery period for the product is a maximum of 30 working days or as much shorter as determined in the agreement between the customer and Levonti.
4.4 If the agreed delivery period, for any reason, is exceeded by Levonti, Levonti will immediately notify the customer in writing (via email). In that case, the customer has the right to terminate the agreement with Levonti by notifying Levonti in writing (via email).
4.5 Any payments already made by the customer in the context of the aforementioned article will be refunded to the customer as soon as possible but no later than 14 working days after Levonti has received the customer's request for termination of the agreement, as mentioned in article 4.4.
4.6 The delivery times specified by Levonti will never be considered strict deadlines unless expressly agreed otherwise.
4.7 Delivery takes place at the place and time when the goods are ready for dispatch to the customer.
4.8 Levonti reserves the right to make partial deliveries to the customer, so that an order is shipped in two or more shipments.
Article 5: Force Majeure and/or Special Circumstances
5.1 Levonti is not obliged to fulfill any obligation to the customer if Levonti is hindered from doing so due to circumstances beyond its control, not due to its fault, nor for its account according to law, legal act, or generally accepted views.
5.2 Circumstances within the meaning of article 5.1 include business disruptions, disruptions in energy or material supply, transport delays, strikes, and non or not timely delivery by suppliers.
Article 6: Retention of Title
6.1 All goods delivered to the customer remain the property of Levonti until all amounts owed by the customer for the goods delivered under the agreement are fully paid to Levonti.
Article 7: Risk
7.1 The risk during the transport of the product ordered by the customer is for Levonti. At the time of delivery of the product, or the time that can reasonably be considered as delivery, the risk of the product passes to the customer, except for liabilities that cannot be excluded
by Levonti under the law.
Article 8: Intellectual and Industrial Property Rights
8.1 The customer must fully and unconditionally respect all intellectual and industrial property rights resting on the goods delivered by Levonti.
8.2 Levonti does not guarantee that the goods delivered to the customer do not infringe any intellectual and/or industrial property rights of third parties and accepts no liability in the event of any claim by third parties based on the allegation that a good delivered by Levonti infringes any right of a third party.
Article 9: Orders/Communication
9.1 Levonti is not liable in any way for misunderstandings, damage, delays, or unclear communication of orders and messages as a result of the use of the internet or any other means of communication in the traffic between the customer and Levonti, or between Levonti and third parties, insofar as it relates to the relationship between the customer and Levonti.
Article 10: Cooling-off Period
10.1 After the customer has received the ordered product, the customer has the authority to dissolve the underlying agreement with Levonti within 14 days after receiving this product. The customer is not required to provide a reason for this.
10.2 If the customer wishes to dissolve the agreement in accordance with article 10.1 of these terms and conditions, the customer must notify Levonti in writing (via email). In this case, the customer must send the product - after consultation with Levonti - to a return address determined by Levonti. In this case, the customer must bear the costs and risk of shipping.
10.3 If the customer has already made any payments at the time the customer has revoked the agreement with Levonti pursuant to article 10.1. and 10.2 of these General Terms and Conditions, Levonti will refund these payments to the customer within 10 working days after Levonti has received the product returned by the customer.
10.4 Levonti reserves the right to refuse returned products or to credit only part of the amount already paid if there is suspicion that the product has already been opened, used, or damaged by the fault of the customer (other than that of Levonti or the supplier of the product).
10.5 If a product is returned that, in the opinion of Levonti, has suffered damage due to an act or omission of the customer or is otherwise at the risk of the customer, Levonti will inform the customer of this in writing (via email). Levonti has the right to deduct the depreciation of the product as a result of this damage from the amount to be refunded to the customer.
Article 11: Guarantees
11.1 The products delivered by Levonti come with a warranty. This is the warranty as determined by the manufacturer on its products. This warranty does not affect the customer's rights arising from the law.
Article 12: Complaints Procedure
12.1 All complaints regarding delivery, quality, nature of the product, or any other complaint, will be taken seriously by Levonti.
12.2 The customer must report a complaint to Levonti through the contact form.
12.3 Levonti will try to resolve the complaint within 10 working days. Levonti will inform the customer in writing (via email) about this.
Article 13: Personal Data
13.1 Personal data entered by the customer will be included in a file. These data will be used for the execution of the customer's order.
13.2 Unless the customer has indicated that the customer does not appreciate this, the customer's data will be included in a central file of Levonti. These data will be used to keep the customer fully up to date on the affairs and services of Levonti. The processing of the customer's data will take place in accordance with applicable laws and regulations.
13.3 The customer can obtain access to the data that Levonti has recorded about the person of the customer in the file of Levonti. The customer is entitled to demand a change in the data if this data is incorrect.
Article 14: Disputes
14.1 Belgian law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.