Refund policy

RETURN & REFUND POLICY

At Levonti, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging and tags.
• Be accompanied by proof of purchase.

To start a return, please contact us at info.levonti@gmail.com.

Returns sent without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for the cost of returning the item.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info.levonti@gmail.com so we can evaluate the issue and provide a solution.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Items marked as final sale where legally permitted.
• Products that have been used, worn, damaged by the customer, or returned without original packaging.

Exchanges

If you would like a different size or replacement product, please contact us. We will review exchange requests on a case-by-case basis.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, you may:

• Contact us at info.levonti@gmail.com, or
• Use our Withdrawal Request Form available on our website.

You must provide:

• Your full name.
• Your order number.
• Confirmation that you wish to withdraw from the purchase.

After submitting your withdrawal request, you will receive confirmation by email.

Returned products must be sent back within 14 days after notifying us of your withdrawal. The items must be unused, unworn, and returned in their original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info.levonti@gmail.com.